Technical Support for Faculty and Students

The ITAS Technical Support Team is available to assist online faculty and their online students with issues related to their Bama By Distance online course. Tech Support can be reached via the online helpdesk or by phone.  See below for contact information and hours of operation.

Tech Support Hours and Contact Information 

To contact the technical support team, visit the online helpdesk or call 866-205-1011 or (205) 348-9157.

Hours of operation:

Monday - Thursday, 8:00 a.m. - 8:00 p.m. CST

Friday, 8:00 a.m. - 5:00 p.m. CST

Saturday, Closed

Sunday, 1:00 p.m. - 6:00 p.m. CST

The technical support office is also closed during official UA holidays.

Students and instructors can submit tech support requests at the online helpdesk 24 hours a day, 7 days a week.

Students and instructors can also contact tech support by clicking the support link found in their online course.

Occasionally, the tech team may need to view your computer screen remotely. If a tech support representative directs you to access TeamViewer, please select either the Mac or Windows version located below to run the appropriate applet. When prompted, give the ID# to the technician.

Team Viewer for Mac

Team Viewer for Windows