Academic and Technical Support Services
Our tech support team is live from 8 am to 8 pm, Monday through Friday. They respond to phone and online requests concerning technical problems and corrections in distance courses.
Students also have support and assistance so the faculty member does not become the student's tech support contact. A link to this service is in every online course.
Additional information on Technical Support Policies and Guidelines is available here. If you need information on proctored exams, click here.
Technical Support Team Members:
- Maryellen Allen, Program Manager, Instructional Technology & Academic Services (mallen@ccs.ua.edu)
- Misha Drlikova, Data Systems & Web Applications Coordinator (misha@ccs.ua.edu)
- Jeff Statham, Technical Support Specialist (jstatham@ccs.ua.edu)
- Tech Support Staff (techsupport@ccs.ua.edu)
Submit a support request, or call 205-348-9157; 866-205-1011 (toll free)
Remote assistance is available with our support team. Choose the Mac or Windows version located below to run the appropriate applet. When prompted, give the ID# to the technician.